Vakansiyalar

Not less than 2-years of experience with User Support and Troubleshooting in ITSM Service Desk systems preferrably Manageengine Service Desk Plus

Minimum 1 year experience in working as call center operator or dispatcher;

Experience in allocation, categorization and prioritization of incoming IT-requests;

Knowledge of typical IT services; including desktop support, software delivery, digital communications, enterprise infrastructure and applications, and service desk;

Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL or COBIT recommendation;

Advanced knowledge of information technologies, computer and office equipment, software;

Excellent verbal and written communication skills;

ITIL Foundation, COBIT 5 Foundation (optional)

English ( B2),  Russian

Shift-based work: 15/15 from 9:00 till 21:0